Downers Grove Public Library Director Julie Milavec and Public Relations Manager Cindy Khatri leading a tour of the library.

Our Promise to You

You’ve come to expect great customer service from library staff, and we want to keep it that way. To maintain that level of service, we are always looking at new and innovative ways to make it better. We feel so strongly about it that we’re making you a promise: 

  • We hire friendly staff who want to help you.
  • We work together as a team for you.
  • We take you to the right place.
  • We value your suggestions and feedback.
  • We know books and movies and love to offer you suggestions.
  • We help you find the answer to your question.
  • We provide a safe, clean, and orderly environment.
  • We adapt to serve your changing needs.

This Presentation is Supported in Part by BankFinancial, Contemporary Controls, Dover Corporation, Fastener SuperStore, Flavorchem, Holiday Inn Express Chicago-Downers Grove, Maximum Printing & Graphics, and Peet’s Coffee.